Alorica fulfills promise to Lafayette; 600 new positions created

ATLANTA, GA. — Ryla, an Alorica company, announced the creation of 600 new jobs, to be located at Alorica’s existing Lafayette, IN call center facility, due to expanded customer service needs of one of Ryla’s clients. The new business will provide customer service support for a Fortune 50 company, and allow Alorica to fulfill its commitment of generating at least 600 jobs in the Lafayette community, originally announced in 2009. Hiring to fill the 600 new positions begins September 27, 2010.

Transitioning the call center to a Ryla-operated facility will be seamless, with the Lafayette management team remaining intact. The center’s existing 90 customer service employees will be offered the opportunity to apply for the 600 Ryla positions, the goal being to retain as many who are interested.

“We are very excited about the new opportunities this presents for our existing employee team,” says Phil Sanchez, Lafayette Site Director. “The work will bring in more full-time positions, create advancement opportunities and allow for new people to join our growing team,” added Sanchez.

Alorica customer service representatives take calls in the Topeka, KS call center. (Photo courtesy Topeka Capitol-Journal)

In April, Alorica acquired GA-based Ryla, a leading domestic provider of value-added customer contact services that has experienced tremendous growth since its founding in 2001.

“The addition of Ryla has enhanced our client portfolio and amplified our reach for new business opportunities such as this,” said Andy Lee, Alorica Chairman & CEO.

“We’re pleased to be in a position to bring so many jobs to the area,” said Mark Wilson, Ryla CEO and Founder. “It’s good for the greater Lafayette community and state of Indiana.”

In addition to the customer service positions, Ryla is also seeking to fill several supervisory and support staff positions. The company, which supports large corporations and government agencies, provides customer contact services and does no telemarketing.

Job seekers should attend one of several Open Houses scheduled at the 181 Sagamore Parkway South facility in Lafayette on the following days:

  • Monday, September 27, 2010, 10am-3pm
  • Tuesday, September 28, 2010, 9am-3pm
  • Wednesday, September 29, 9am-2pm

All applicants should bring two forms of government issued identification and a current copy of their resume to the Open House, and be prepared to test and interview on site. Positions begin October 4, 2010.

Positions Available:

  • Customer Service Representatives
  • Supervisors
  • Assistant Directors
  • Quality Assurance Representatives
  • Training Assistants
  • Work Force Management Personnel

Alorica is a global leader in delivering BPO Customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies mainly in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Alorica’s specialty is providing flexibility to its clients while delivering high quality service. Headquartered in Chino, California with nearly 20,000 employees housed in 34 global contact management centers, Alorica provides unprecedented client support and attention. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and of fshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers. For more information, visit www.alorica.com.

Ryla, an Alorica company, is a leading domestic provider of value-added customer contact services for Fortune 500 companies, government agencies and nonprofit organizations requiring Excellent Interactions Every Time(SM). Ryla delivers a range of customized customer contact services, including inbound customer care, tech support, help desk, outbound data collection, surveys, automated messaging, retention programs and back office process support. Additionally, Ryla delivers on-demand, project-based solutions requiring quick ramp-up for crisis response, seasonal retail and political needs. Headquartered in Kennesaw, Ga., Ryla is ranked as one of the fastest growing private companies in the nation by Inc. magazine. For more information, visit www.ryla.com.

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