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ITaP services restored yesterday after major outage

WEST LAFAYETTE, Ind. — ITaP services, including OnePurdue, SSINFO, Banner, and Blackboard Vista, were restored yesterday (Tuesday, April 15) after being unavailable off and on following an outage Sunday.

Most services were back up by 12:30 p.m. Tuesday.

Technicians report that ITaP’s virtualized SAN central file storage environment has experienced problems, resulting in the recent wide-spread outages of services and applications.

A virtualized SAN allows a collection of different kinds of physical storage devices to act and appear as one kind of storage that supports ITaP applications and services. The infrastructure that makes this virtualization possible has been operational at Purdue for about a year, and ITaP technicians report it has had minimal issues.

Mike Rubesch, executive director for IT Systems and Operations, says, “The quick actions of the IT staff to shut down failing components prevented the loss of data and transactions.”

More than 60 IT staff have been working in shifts around-the-clock to troubleshoot, recover data, restore services, and mitigate the impact of the outages. They have been working with 10 technical consultants flown in by the vendor and dozens of other support staff around the world to resolve this issue.

Vice President for Information Technology and CIO Gerry McCartney says, “ITaP staff came together quickly and effectively to minimize the impacts of the outages. I appreciate the sustained and professional efforts of many over the last few days.”

Now that services are restored, ITaP will take steps to prevent future issues with the SAN environment. This may involve moving crucial services like Banner, SAP, and Blackboard Vista from the virtualized SAN environment onto alternate storage systems.

Jeff Whitten, vice president of IT Enterprise Applications, says, “We understand how frustrating it is to lose access to information applications and services. We are deeply appreciative to faculty, staff, and students for their patience, and for helping us understand priorities as we strived to recover vital applications and services as quickly as possible.”

For updated information on the availability of ITaP services, browse to http://www.itap.purdue.edu/infrastructure/operations/change/calendar.cfm.

To receive outage notification system alerts about specific applications and services, go to http://www.itap.purdue.edu/infrastructure/operations/change and follow the link “Service Notification Sign Up.”

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