LAFAYETTE, Ind. — A new business and 600 new jobs are coming to Greater Lafayette. The announcement was made at a news conference earlier today (May 27) at the Holiday Inn City Centre.
Chino, California-headquartered Alorica Inc., a customer service management firm serving Fortune 500 clients in electronics, wireless services and other consumer industries, is investing $3 million to remodel and equip a 49,000-square-foot facility it will lease on eight acres at 181 Sagamore Parkway South in Lafayette. The site was formerly occupied by Silent Thunder.
Alorica customer service representatives take calls in the Topeka, KS call center. (Photo courtesy Topeka Capitol-Journal)
The Lafayette contact center is opening to serve a telecommunications industry client. Remodeling is underway, and the center will open as soon as construction is complete.
“When Greater Lafayette Commerce began working with Alorica last October, we quickly realized that this is a company we wanted in our community,” said Jody Hamilton, director of economic development.
“In its 10-year history, Alorica has landed key business with communications industry giants and grown rapidly. Its own business success, however, isn’t its only focus,” Hamilton said. “Alorica realizes that its premier customer service-delivered by well-trained, motivated and loyal employees-is its secret to success. We eagerly welcome a company known for treating its employees well and becoming a true part of the communities where it operates.”
West Lafayette’s KJG Architecture designed the facility renovations; Alorica is working with local contractors and suppliers as much as possible, she said.
Welcoming Alorica to Lafayette, Mayor Tony Roswarski said, “Bringing a major new employer to town is great news, especially when it’s a well-established, growing company known for first-rate service, cutting-edge operations and a focus on providing employees with paid training, fair wages, good benefits and long-term security. The name of the game is ‘jobs,’ and in today’s challenging times, posting a big win like this on Lafayette’s employment scoreboard is a just reward for the hard-working folks here,” Roswarski said.
The City of Lafayette and Tippecanoe County are providing training funds.
Local assistance also includes tax-increment-financing and economic development income tax monies to assist in purchasing a generator from Caterpillar, fiber, cabling, electrical work and parking lot improvements.
“Tippecanoe County government believes that helping to provide training is an investment that will pay a great return,” said John Knochel, president of the Tippecanoe County Commission. “Local residents will master new skills in technology, learn important customer service techniques, and take home both earnings and benefits. It’s a door of opportunity and we’re helping to open it for hundreds of people in our county.”
The State of Indiana is providing performance-based tax credits, training assistance and funding for some infrastructure improvements.
Mike Gibson, chairman of the Greater Lafayette Commerce board of directors, said, “We call our community ‘The Place of Choice,’ and Alorica’s decision to invest $3 million in capital expenditures for its contact center and put some 600 people to work here certainly demonstrates that, indeed, we are the place of choice. Our workforce is eager to master and use new skills.
Alorica is ready to grow. And we’re proud to partner with them as they continue their skyrocketing success.”
How to Apply for Alorica Jobs
Applicants for Alorica Inc. contact center jobs must have a high school diploma or GED and basic typing skills; sales and customer experience are important. Alorica also will hire management and support staff. Paid benefits will include health insurance, retirement, vacation, sick time, holiday pay and tuition reimbursement.
Those interested must register and submit a resume online at www.indianacareerconnect.com. Computers are available for free use at local libraries or WorkOne, 820 Park East Blvd., Lafayette. That may be done now.
Applicants should check back at the website after June 1, when Alorica is expected to be listed as an employer option, and indicate their interest in that company.
