WEST LAFAYETTE, Ind. — ITaP services, including OnePurdue, SSINFO, Banner, and Blackboard Vista, were restored yesterday (Tuesday, April 15) after being unavailable off and on following an outage Sunday.
Most services were back up by 12:30 p.m. Tuesday.
Technicians report that ITaP’s virtualized SAN central file storage environment has experienced problems, resulting in the recent wide-spread outages of services and applications.
A virtualized SAN allows a collection of different kinds of physical storage devices to act and appear as one kind of storage that supports ITaP applications and services. The infrastructure that makes this virtualization possible has been operational at Purdue for about a year, and ITaP technicians report it has had minimal issues.
Mike Rubesch, executive director for IT Systems and Operations, says, “The quick actions of the IT staff to shut down failing components prevented the loss of data and transactions.”
More than 60 IT staff have been working in shifts around-the-clock to troubleshoot, recover data, restore services, and mitigate the impact of the outages. They have been working with 10 technical consultants flown in by the vendor and dozens of other support staff around the world to resolve this issue.
